FAQ
When is check-in and check-out?
Check-in is 4 pm on the day of arrival. Check-out is 10 am on the day of departure. We do our best to accommodate early check-in and late check-out if available.
What is your cancellation policy?
Cancellations before 14 days of arrival will receive a full refund.
What if there is a natural disaster or any other unforeseen circumstance that affects our stay?
Although we do everything possible to make your stay as pleasant and carefree as possible, we cannot control or be responsible for the weather or any other unforeseen circumstance that may affect your stay. There are no refunds for natural disasters or other major events that are out of our control.
Do you allow smoking in your vacation homes?
There is NO SMOKING in our homes. If we find that you have smoked in one of our homes, there will be a minimum $400 fine charged. If you smoke outside, please dispose of your cigarette butts properly in the trash.
Are your homes pet friendly?
We would love for you to bring your fur babies along! When searching our listings, please click the pet friendly filter at the top to see all of our pet friendly homes.
Have questions about renting a home? Contact us to speak with a member of our team. We can't wait to help you plan your perfect vacation.
Email: info@summittahoerentals.com
Phone: (530) 205-3434